Effective Date: January 2025
1. Introduction
At LevelNovaHub, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.
We encourage you to read this policy carefully. By using our website, you agree to the practices described here.
2. Information We Collect
We collect personal and technical information in the following ways:
- When you place an order: name, email address, billing and shipping address, and payment details (processed via secure third-party gateways).
- When you contact us: any information you provide through our contact form or email.
- Automatically: device type, browser, IP address, pages visited, and usage behavior via cookies and analytics tools.
We do not collect or store payment card details directly.
3. How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders
- Communicate with you regarding your purchases or inquiries
- Improve website functionality and user experience
- Ensure website security and fraud prevention
- Send transactional notifications (e.g. order confirmation, updates)
We do not use your data for unsolicited advertising or share it with external marketing platforms.
4. Cookies and Tracking Technologies
We use cookies to:
- Keep track of your shopping cart and session preferences
- Analyze site traffic and usage trends
- Ensure core site functions operate smoothly
You can modify or block cookies through your browser settings. Some features of the site may not work correctly if cookies are disabled.
5. Sharing of Information
We do not sell, rent, or trade your personal data.
Your information may only be shared with:
- Trusted service providers involved in payment processing and delivery
- Legal authorities if required by law or to protect our rights and safety
All third-party partners are required to handle data in compliance with privacy regulations.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g. tax, accounting, or regulatory requirements).
7. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct, update, or delete your information
- Withdraw consent for non-essential processing
- File a complaint with a local data protection authority
To exercise any of these rights, please contact us using the details below.
8. Data Security
We take data security seriously. Our website uses HTTPS encryption, and access to customer data is restricted to authorized personnel only.
Third-party services we use also meet industry security standards.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or data handling. We recommend reviewing their respective privacy policies before sharing information.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Email: [email protected]
Phone: +61 8 9039 1633
Address: Corner Prinsep and McIvor St, Norseman WA 6443, Australia